This policy explains how Halden & Greaves ("we", "us") collects and uses your personal information when you contact us or use this website, and the rights you have. We are the data controller for the information you provide.
Who we are
Halden & Greaves, [registered address / area]. If you have any questions about this policy or your data, contact us on 07512 703664 or haldengreaves@gmail.com.
What we collect
When you use our enquiry form or contact us, we may collect:
- Your name
- Your email address and phone number
- Your business name and any details you choose to share about your project
We do not collect any special category data, and we do not knowingly collect information from children.
Why we use it, and our lawful basis
We use your details only to respond to your enquiry, provide quotes, and carry out any work you ask us to. Our lawful basis is your consent when you contact us, and our legitimate interest in responding to and managing enquiries about our services. If you go on to become a client, we also process your data to fulfil our contract with you.
How long we keep it
We keep enquiry details only as long as needed to deal with your request. If you don't become a client, we delete your enquiry within a reasonable period. Client records are kept longer where we're legally required to (for example, for tax and accounting).
Who we share it with
We don't sell your data or share it for marketing. We use trusted third-party services to run the website and receive enquiries - for example our form provider ([Formspree]) - who process data on our behalf under their own privacy terms. We may share information where we're required to by law.
Cookies
This website does not use tracking or advertising cookies. If we add analytics in future, those services may set cookies, and we'll ask for your consent first where required.
Your rights
Under UK data protection law you have the right to:
- Ask for a copy of the data we hold about you
- Ask us to correct or delete it
- Object to or restrict how we use it
- Withdraw consent at any time
To exercise any of these, contact us using the details above. We'll respond within one month.
Complaints
If you have a concern about how we handle your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator, at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised.