This policy explains how Halden & Greaves ("we", "us") collects and uses your personal information when you contact us or use this website, and the rights you have. We are the data controller for the information you provide.
Who we are
Halden & Greaves, Nottingham. If you have any questions about this policy or your data, contact us on 07512 703664 or haldengreaves@gmail.com.
What we collect
When you use our enquiry form or contact us, we may collect:
- Your name
- Your email address and phone number
- Your business name and any details you choose to share about your project
We do not collect any special category data, and we do not knowingly collect information from children.
Why we use it, and our lawful basis
We use your details only to respond to your enquiry, provide quotes, and carry out any work you ask us to.
- Legitimate interests - responding to and managing enquiries about our services. We have considered your rights and privacy and believe you would reasonably expect us to reply to an enquiry you have sent us.
- Contract - if you go on to become a client, to carry out the work and manage the project.
- Legal obligation - to keep invoices and accounting records for as long as the law requires.
We do not send marketing emails, and we do not use your details for any purpose other than the ones above.
How long we keep it
If you enquire but don't become a client, we delete your enquiry within 12 months. If you become a client, we keep project correspondence for 2 years after the work finishes, and invoices and accounting records for 6 years after the end of the tax year they relate to, because HMRC requires it.
Who we share it with
We don't sell your data or share it for marketing. We use a small number of trusted service providers to run this website and receive enquiries:
- Formspree - delivers enquiry form submissions to our inbox
- Cloudflare - hosts and serves this website
- Google - provides our email account
These providers process data on our behalf under their own privacy terms. We may also share information where we're required to by law.
Where your data is held
Some of these providers are based in, or store data in, the United States. Where your information is transferred outside the UK, that transfer is covered by safeguards approved under UK data protection law, such as the UK International Data Transfer Addendum or an adequacy decision. If you would rather not use the enquiry form, you can email or phone us using the details above instead.
Cookies
This website does not use advertising or tracking cookies, and does not build a profile of you. Only cookies strictly necessary to serve the site securely are used.
If we add analytics in future, we'll say so here. Under the Privacy and Electronic Communications Regulations as amended by the Data (Use and Access) Act 2025, some analytics used purely to produce aggregate statistics can be run on an opt-out basis, and we would give you a clear and easy way to opt out.
Your rights
Under UK data protection law you have the right to:
- Ask for a copy of the data we hold about you
- Ask us to correct or delete it
- Object to or restrict how we use it, including objecting to our use of legitimate interests
- Receive a copy in a portable format, or have it sent to another provider, where that right applies
- Complain to us, and to the ICO
To exercise any of these, contact us using the details above. We'll respond within one month. Exercising these rights is free, and we won't treat you differently for doing so.
Automated decisions
We don't make any decisions about you by automated means, and we don't carry out profiling.
Keeping your data secure
Enquiries reach us over an encrypted (HTTPS) connection and are held in password-protected accounts secured with two-factor authentication. Access is limited to the people who need it to carry out the work.
Complaints
If you have a concern about how we handle your data, please contact us first using the details above so we can put it right. We'll acknowledge your complaint within 30 days and respond as quickly as we can.
If you're not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO), the UK regulator, at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised.